Shipping & Returns

Refund/Returns policy
In the event that an item arrives faulty, has been sent in error by us or is not as described you must notify us within 7 working days to qualify for a full refund, exchange or replacement.  The above does not apply to faults or damage caused by wear and tear, accidental damage, neglect or misuse.
Returns must be sent to: 32 Coronation St, Blackpool, FY1 4PB
We recommend using recorded delivery
Refunds which have been granted will be issued via original method of payment within 30 days of cancellation or receipt of goods back to us.

Under the Consumer Protection (Distance Selling) Regulations you have the right to cancel your order at any point up to dispatch and up to 7 working days after receipt of delivery of goods.  A ‘working day’ means a Monday, Tuesday, Wednesday, Thursday or Friday that is not a public holiday.  In the event that you wish to cancel an order we must be informed in writing either by recorded delivery post to 32 Coronation Street, Blackpool, FY1 4PB or e-mail to  Should you wish to cancel within the 7 day period we will refund you the price you have paid for the products.  This does not include the cost for delivery if you have cancelled after your order has been dispatched or the subsequent costs you may incur on returning the product to us.  Should you wish to cancel before dispatch we will refund product cost and delivery charge.  In the event that the customer has unsealed the packaging on a cd, dvd or audiotape the right to cancel no longer applies.  You have a responsibility to return any cancelled products back to us unused and in the original packaging and condition with all wrappings and seal intact.  You will be responsible for the returned product(s) until they reach us.  We recommend using recorded delivery.
Returned products must be received back by us within 7 working days and costs will be refunded back by original method within 30 days.  Once 28 days have lapsed if the product has not been received back the right to a refund will no longer apply.

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